With the re-introduction of stage three restrictions across metropolitan and some of regional Victoria, we are all reminded about how vulnerable our community is during this pandemic.
As an essential service, Eastbrooke clinics remain open during this time and we remain committed to ensuring that we can continue to provide quality healthcare services to patients. Effective immediately, all Eastbrooke clinics in Victoria have increased patient screening in-line with current community infection risks. These measures are in addition to the social distancing measures and additional infection control procedures already in place to keep patients, staff and doctors safe.
What Victorian patients need to know:
1. All GP Consultations must begin with phone screening – To make an in-clinic appointment, you must phone us first to discuss your requirements. Walk-in consultations are not available at this time.
2. Where appropriate for your care, a face-to-face consultation can be arranged – We have implemented additional infection control and social distancing measures to keep you, other patients, our staff, and doctors safe. We encourage all visitors to wear their own face mask when visiting the clinic.
3. Telehealth services are available – This is a new convenient way to consult with your doctor if you are unable to visit the clinic. You don’t need any special equipment or software.
4. You should not ignore your regular health needs – Avoiding regular healthcare appointments, testing and check-ups can be dangerous and have long-term health implications. Make sure you attend your appointments and schedule any recommended follow-ups.
5. Your Doctor is not too busy to see you – Eastbrooke has resources and updated processes to help support your GP to deliver care to you. Your health continues to be our number one priority!
We ask all patients to please be aware of the extra precautions we all need to take to protect each other in the current pandemic. If booking an appointment please inform our staff of the reason for your visit and if you are experiencing any cold and flu symptoms, this is critical in ensuring you are triaged appropriately and your consultation is conducted in a manner that provides protection for you, other patients and our staff.
We urge you to follow the lockdown rules in your area and maintain good hygiene habits, particularly frequently washing your hands with soap or using hand sanitiser.
We also encourage patients to look after their mental health during the coronavirus (COVID-19) pandemic. For more information reach out to your GP or visit https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19.
For more information or to keep up to date with the latest COVID-19 information visit www.health.gov.au or call the National Coronavirus Hotline on 1800 020 080 for assistance.