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Eastbrooke Medical
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Telehealth Services 

Telehealth is still available to you as a convenient alternative but you will need to call the clinic to book your appointment. Medicare rebates apply to telehealth from 1 October 2020 but you will have an out of pocket cost. Our reception team is available to talk to you about the cost of this service, any rebates and in some cases, eligibility for a bulk-billed consultation.

In some instances, our team will ask you to have a telehealth consultation before attending particularly if you have flu-like symptoms.

How it Works – Simple as A,B,C

A. Book your appointment – You must call your local Eastbrooke Medical Centre to book your Telehealth Consultation

Our reception staff can answer any questions you may have about your Telehealth consultation, advise of any costs and can help you make a booking for you to see your doctor

B. Telehealth Consultation – We call you

You benefit from a private consultation with your Doctor from the comfort and safety of your home. Your GP will call you at the agreed time for your face-to-face (video) or telephone consultation

C. Additional Treatment, Referrals, Prescribed Medicines

At the conclusion of your consultation, your doctor can send you scripts, pathology forms, medical certificates, other specialist referrals and arrange any additional or follow-up treatment required.


Book your appointment

To book in a telehealth consultation or to find out more please call your local Eastbrooke Medical Centre

New South Wales
Belrose  | 02 9452 5082
Blacktown  |  02 8834 0222
Bowral | 02 4862 7666
Carlton | 02 8580 1777
Randwick | 02 9664 1333
Winston Hills | 02 9674 7699

Belmont | 03 4206 7333
Doncaster | 03 9842 1299
Essendon | 03 8354 1111
Niddrie | 03 9289 3333

Noble Park | 03 9546 9477

Burleigh Waters | 07 5568 6000
Mackay | 07 4944 9500
Southport | 07 5557 7888
Townsville | 07 4434 5000

Note: For emergencies always call 000


What will it cost me?

Temporary bulk billing mechanisms introduced by the federal government for COVID-19 expire at the end of September 2020. While telehealth consultations are still available, regular billing arrangements will re-commence at Eastbrooke from 1 October 2020. Eastbrooke is a private billing medical clinic which means that there is an out of pocket cost for our services. Private telehealth services are payable at the time of consultation.

We can help you claim from Medicare so that any rebates will be refunded to your bank account.

Do I need any software to use telehealth?

No, you don’t need any special software. If your clinic offers a videoconference option, you will either be provided with a single-use web link to access in your web browser or invited to enter the virtual waiting room via the clinic webpage.

How do I prepare for my consultation?

Sit comfortably in a quiet area a few minutes before your scheduled appointment. If you are on a mobile, make sure you have good service coverage to make the most of your call.



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