‘We’, ‘us’ and ‘our’ refers to Eastbrooke Medical Centres Pty Limited ACN 130 596 002 and our related businesses and authorised representatives. ‘You’ and ‘your’ refers to individual patients or customers.
Our commitment to protect your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it, or as allowed under the relevant law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 (Cth) and any other relevant law.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to help you to better manage your health and wellbeing. This may include providing you with relevant healthcare information and related services. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
From time to time, we may contact you to provide information about other products and services offered by Eastbrooke, our related entities and our business partners that may be of benefit to you and your family. This includes information about your Eastbrooke Family Medical centre. We may contact you via mail, phone, email or SMS. We may share your personal information on a confidential basis with our related entities and third parties engaged by Eastbrooke so that they can offer you products and services. When you become our patient, you consent to us using your personal information for direct marketing purposes (as described in this document), unless you have contacted us to withdraw your consent. If you do not wish to receive marketing information, you may at any time decline to receive such information by telephone or by writing to us at firstname.lastname@example.org. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Please note: If you have chosen not to receive marketing material from us you may still receive other material from us, such as material in relation to our on-going healthcare relationship with you, your bills, statements and notices that are relevant to the product and services you receive from us.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms including paper records, electronic records, pathology results, visual records such as X-rays, scans, video or photos, and audio recordings.
Our practice stores all personal information securely using password-protected systems with regular backup. We maintain physical security controls around access to the premises and systems. We utilize CCTV in public areas for the safety of our patients and staff.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges that you may request access to your own medical records from time to time. You will not be charged for making this request, you will only be charged the costs of complying with the request such as photocopying costs. Costs may vary from centre to centre, so please contact your relevant Eastbrooke Medical Centre in relation to exact costings.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager of your local Eastbrooke Medical Centre (please see ‘Locations’ tab on www.eastbrookemedical.com.au for location address of your relevant practice).
Privacy and our website
When you visit our website, or download information from it, the following information is recorded: your internet address, domain name if applicable, the date and time of the visit, the pages you have accessed and documents downloaded, the previous website you have visited and the type of browser you are using. This information is only used for statistical and website development purposes.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please send all requests to “The Practice Manager” of your local Eastbrooke Medical Centre or to email@example.com with your practice location noted in the subject line.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.
Policy review statement
This policy will be reviewed by Eastbrooke Medical Centres/Eastbrooke Family Clinics Management on a regular basis to ensure that it continues to comply with the Australian Privacy Principles. When an update of this policy is needed, an updated version will be published on the Eastbrooke Medical Centres website (www.eastbrookemedical.com.au) as well as being displayed at the Eastbrooke Medical Centre/Eastbrooke Family Clinic which you attend. Medical Centre staff will also place a notice up to advise patients of the update to this policy.
Updated November 2019